Shipping & Returns

Shipping and Return Policies

Thank you for choosing Chiara! We want to ensure that your shopping experience is both seamless and enjoyable. Below, you'll find comprehensive details about our shipping and refund policies to keep you well-informed.

Shipping Policy:

At Chiara, we are committed to efficiently processing and dispatching your orders to enhance your overall shopping satisfaction. Here's what you can anticipate from our shipping procedures:

Processing Time: Once your order is placed, please allow 1-3 business days for us to process and prepare your items for shipping. During this period, we meticulously inspect and package your products to ensure they reach you in perfect condition.

Shipping Time: Following the processing period, your order will be shipped to your specified address. Our estimated shipping time is 5-8 business days. Please note that this timeframe may vary based on factors such as your location and prevailing shipping conditions.

Total Delivery Time: Taking into account both the processing and shipping times, the overall delivery time for your order will typically range between 6-11 business days. We appreciate your patience and understanding as your order makes its way to you.

Refund Policy:

While we hope you are delighted with your purchase, we understand that circumstances may arise necessitating a refund. Our refund policy is designed to provide you with a hassle-free experience:

Refund Eligibility: We accept refund requests within 30 days from the date you receive your order. If you're not satisfied, simply request a refund - it's that straightforward! Additionally, please note that cancellations and refunds within the first 24 hours of placing the order are eligible for a full refund.

Initiating a Refund: To request a refund, contact us through our website's contact tab or email us at help@chiaraclothing.com. Please provide your order details, reason for the refund, and any pertinent information to expedite the process.

Refund Process: Once we receive your refund request and confirm the eligibility of the items, we will initiate the refund process. Postage for any refunds won't be covered unless the order is damaged upon arrival. Refunds will be issued to the original payment method. Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your payment provider.

Contact Us:

If you have any questions, concerns, or need assistance with your order, we are here to help! Reach out to us through the contact tab on our website or email us at help@chiaraclothing.com. Our dedicated customer support team is ready to assist you and provide the information you require.

Thank you for choosing Chiara for your fashion needs. We value your trust and anticipate serving you with high-quality products and exceptional customer service.

Sincerely, Chiara Customer Care